Employment Specialist Supplemental: Building Customer Relations For The Employment Specialist

Customer relations are an integral part of a successful employment services agency.  This course will assist Employment Specialists to identify all of the customers that receive their services as well as describe strategies that will facilitate effective customer relations.  Methods of measuring customer satisfaction will be introduced and how those methods connect with continuous quality improvement will be stressed.

 

Note: This training currently is ONLY open to employees of New Jersey CBVI, DDD, and DVRS, DDD/Medicaid Approved Providers, DVRS approved vendors, and individuals with disabilities and family members.

To meet the training needs of the entire state, there is a limit of participants per agency for this training.

Certificates: Certificates of Attendance with training title and duration will be provided.